Auto Attendant

Auto Attendant, done right, can be more effective and better received than live answering.

  • All calls answered instantly. Always.
  • Call Screening
  • Never worry about operator overload
  • Integrated Voice Mail
  • All callers greeted consistently
  • Caller ID
  • Calls are routed to proper personnel
  • Accept Fax / Voice
  • Can provide automated information
  • After Hours Info Line

All for one low flat monthly fee. We can use your existing phone number or we can provide a new phone number to you. The choice is yours. The cost is the same either way.

Other Services

Auto Attendant

All calls answered instantly. Always.

Callers will never hear “Thank you for calling. Can you hold please?” during busy times. Callers will never get a busy signal. Never.

Never worry about operator overload

During busy times switchboard operators (or regular staff if you don’t have an operator) can become overloaded answering and routing calls. An automated attendant (done right) gets the caller to the right LIVE person more quickly and easily.

All callers greeted consistently

All callers should be greeted courteously and professionally. However, sometimes things get hectic and some callers may get the impression that they have called at a bad time when the person who answers the phone seems rushed. This is eliminated with an Automated Attendant.

Calls are routed to the proper personnel

Whether you have two or two hundred employees, getting callers to the right person is what an Automated Attendant is all about. Automated Attendant systems (done right) are embraced by callers. Only Automated Attendants done poorly aggravate and even infuriate callers. Remember Automated Attendants are designed to make communications better for callers, not as a way to hide from callers.

Can provide automated information

Many companies get lots of calls asking simple questions such as: "What is your fax number? Do you have a web site? What is your address?" While you certainly can have these calls handled by a live person, many companies find that callers are quite happy to get this information from the automated attendant, thus allowing the caller to get the information quickly and easily, even when all company personnel are tied up with other callers.

Call Screening

A feature to be used with caution, but when used properly can be a great asset to your time management. Callers are asked to state their name, you are then informed who is on the line, you can then either take the call or send it to voice mail. It’s that simple.

Integrated Voice Mail

An Automated Attendant integrated with an effective Voice Mail system is a great combination to allow you to handle customers live whenever possible while having an alternative for those times when there simply isn’t an available person to take a call. See the Voice Mail section for more details on our advanced Voice Mail solution.

Caller ID

With all calls and voicemails, Caller ID is logged so you always know who is calling or left you a message.